Whether the products are physical or digital, companies strive to improve customer adoption and satisfaction. Using survey tools, they collect feedback directed at the product, its versions or features.
Product and operational teams will be more closely aligned through a customer feedback loop that accelerates agile methodologies.
Thematic finds insights in feedback that help companies prioritize their roadmap by identifying shortcomings and missing features, alerts to issues or roadblacks, and understand what makes people buy these products.
|60x||Cost savings compared to traditional market research agency methodology.|
|5.4pt||NPS increase and 2x faster growth since uncovering payment issues in one of the markets.|
|2x||Thematic insights helped Melodic double its month-over-month user growth.|
|Better Roadmap||Actionable insights in NPS that informed product direction.|